Digital Client Service Specialist

Job Description

WVTM-TV, the Hearst Television ABC affiliate in Birmingham, AL, is searching for a Digital Client Success Specialist. As a Digital Client Success Specialist, you’ll be responsible for working with WVTM sales account executives and their clients to ensure successful advertising campaigns. We’re looking for candidates who can provide superior customer service to our clients and sales representatives and understand the sense of urgency inherent in working with a sales organization. You will report to the Digital Sales Manager.

Specifically, you’ll work with the sales force on processing advertising contracts, obtaining creative materials, and coordinating the schedule and launch of advertising campaigns. We’re looking for an organized, detail-oriented team player with exceptional written and verbal skills, and the ability to prioritize and manage time effectively. A positive attitude and professional demeanor are essential along with the flexibility to work in a rapidly changing environment.

Job Responsibilities

• Work primarily with Digital Sales Manager on processing digital advertising orders, creative ads/materials, coordinating/trafficking of schedules and monitoring campaigns to ensure full delivery
• Campaign management and analysis includes: Proactively monitor, analyze, and optimize all online advertising performances-from creating insertion orders to completion
• Provide troubleshooting assistance for creative and operations-related issues for all campaigns
• Create client facing reports that effectively communicate the performance and delivery of each campaign
• Create internal reports as requested by the General Sales Manager, Local Sales Manager, National Sales Manager, or Digital Sales Manager
• Work directly with Digital Sales Manager to maintain updated sales materials for all Digital products
• Prepare strategic Presentations and Proposals based on customer & station needs
• Other duties as required
• In-person attendance required

Required Skills:

• Must be a team player
• Detail oriented
• Strong organizational skills
• Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines
• Working knowledge of web ad sizes
• Working knowledge of Adbook, Google Analytics, Adobe and Programmatic Media a plus
• Advanced Microsoft PowerPoint, Word and Excel
• Related military experience will be considered

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs

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