The Membership Coordinator is a cornerstone position at the Institute for Nonprofit News, the primary point of contact for members of a rapidly growing community of newsrooms doing civic, public service and investigative journalism across North America. The Membership Coordinator is essential to fulfilling INN’s mission of building a nonprofit news network that ensures all people in every community have access to trusted news. The coordinator welcomes new members and provides information about INN services and benefits through correspondence and webinars. This position is responsible for maintaining all records for the growing roster of member organizations, now more than 360, and being a primary conduit for member engagement. The Membership Coordinator, working closely with the Member Network Director, shepherds would-be members through the application process, handles membership renewals and is responsible for updating lists of members and regularly analyzing the roster to best understand it. Reporting to the Member Network Director, the selected candidate will play a major role in revising/replacing INN’s existing CRM and member engagement systems so that they can scale as INN’s growth continues.
The coordinator will:
Manage all INN member records, including ensuring that records in CRM are kept up-to-date and all segment lists are updated on a regular basis. This will include playing a key role in designing new systems and processes as part of deploying a new CRM to help improve members’ experience with INN.
Manage the process of accepting and processing new applications and submitting applications to INN’s Board of Directors for final decision.
Bring new members into INN, including orienting them to INN’s offerings and services, adding them to INN communications, ensuring membership agreements are signed and dues are paid.
Manage the annual membership renewal process.
Serve as a primary point of contact for incoming questions from the INN membership.
Schedule and manage all trainings and webinars for members and coordinate with other INN staff on their promotion to members.
Contribute to and collect content for the members-only section of INN.org to make it a valuable resource for INN members.
Support other INN departments to enable them to better understand and support the INN network.
This is a position for someone early in their career, but eager to be excited about the growing field of nonprofit news. It can be a stepping stone in the growing professional fields of member engagement, news engagement and community-building, as well as to a variety of careers in nonprofit news, the fastest-growing sector in journalism. Experience with engaged journalism and/or nonprofits is strongly preferred, but could include college media experience or internships. Extra credit for experience at an INN member news organization.
Passionate about the rules and standards of the journalism profession.
Knowledgeable about working with newsrooms, including at the collegiate level or as an intern.
Eager to work with diverse communities and focused on and have done work that advances diversity, equity and inclusion.
Committed to and experienced with engaging communities, with a preference for engagement in the context of journalism.
Highly organized with excellent follow-up and prioritization skills.
Ability to communicate effectively, both verbally and in writing.
Experience working with website content management systems, newsletter platforms, CRMs and other digital and productivity software.
Experience working with Slack and email management systems.
Self-motivated and able to set priorities and track progress toward key goals.
You’ll wow us if you can show one or more of the following skills:
Experience working for a membership organization or professional association
Experience working in a nonprofit news organization
Experience working in a completely virtual organization
Even if you don’t tick every box on the job description, consider where you’re interested in growing your skills and what unique value you would bring to this role. If you’re still not sure if you should apply, ask people you trust. They’ll probably tell you you’re great and should go for it. Please use your brief cover letter to tell us how your own strengths and experiences would make you successful in this role.
INN has operated as a remote team since 2016, and this will be a remote position. The salary range for this position is $48,000 to $53,000, based on experience, education, and potential; generous equipment, vacation, retirement, and learning benefits. This job may involve limited U.S. travel post-COVID.
We value diversity, work in the open and do everything we can to give back to the journalism and nonprofit communities. INN is an equal opportunity employer, and we’re actively seeking to increase diversity in our operation and across the field of journalism. We encourage applications from communities traditionally underrepresented in news media. Our values.
To apply for this role, you must submit a resume and brief cover letter via this form. Questions can be submitted to email@example.com with “INN Membership Coordinator” in the subject line, but all applications must be submitted via the form. Initial application review will start Jan. 26, though new applications may be considered after that date until the position is filled.