Location: Washington, District of Columbia, United States
Postal Code: 20052
Job Category: Academia
Employment Type: Full time
Salary: 63900 92700 per year
The Manager, Instructional Technology will have a dual-reporting structure into both the School of Media and Public Affairs’ (SMPA) administration and the Columbian College Office of Technology Services (OTS). This position manages a team responsible for providing, implementing, and servicing current and emerging instructional technologies across multiple content platforms. The candidate will also be responsible for the oversight of the operations and staff associated with the SMPA Broadcast Studio for both internal(student/faculty) and external customers.
The Manager will leverage the infrastructure and systems design and engineering teams of OTS to help facilitate the deployment of new systems and applications for the SMPA curriculum. The Manager will support and further the shared vision for technology integration and its alignment to the mission of SMPA. This position will oversee the intersection of technology and curriculum, facilitate technology integrations and will support the management of the school’s digital, multimedia and broadcast assets to ensure strong academic results for all students.
The ideal candidate will have a understanding of the academic environment while applying industry knowledge and emerging trends to further the mission of SMPAto provide state-of-the-art instruction and support in the areas of digital media and video and studio production. This includes understanding the digital and online video environments and online distribution, including video streaming technologies and platforms such as Snapchat, YouTube, Periscope, Facebook, Instagram and Twitter. The incumbent should be able to develop and carry out the vision for digital storytellers by implementing and experimenting with new technologies and systems while also possessing expertise in existing video and studio production.
Duties and Responsibilities:
Continuous interaction with students, faculty, staff and external clients to ensure that they have access to the appropriate technology tools for productivity, teaching, and learning; identify ways to provide support where needed.
Manage a team that works to develop teaching and learning strategies and technical solutions to enhance instruction through a variety of professional learning settings including individual consultation, informal settings, and formal workshops to integrate technology into teaching. This also includes investigating, evaluating and implementing instructional technologies.
Manage the localized system integrations and project management processes and on-going operational support for all digital media and broadcast production projects and development activities related to the School of Media and Public Affairs’ Eaton Broadcast Suite. This includes audio, lighting, control room and switching, editing, green screen, motion graphics and video for digital/social media distribution.
Understand and facilitate the development of end user system requirements related to the SMPA curriculum and subject matter by means of end user meetings, prototyping activities, and deployment of internal proof of concepts.
Design information systems and customize off-the-shelf commercial software packages for curricular and broadcast facility support with support from OTS.
Maintain a broad knowledge of current and emerging technologies, industry trends, computer/network systems, architectures, and product offerings in the digital and broadcast media space.
Conduct knowledge transfer between project staff (including contractors) and subordinate technical services staff to facilitate the transition of support responsibilities upon project completion.
Conduct outreach efforts to benchmark SMPA technology offerings and solicit structured and unstructured feedback for the purposes of goal setting and team performance evaluation.
Support the administrators, instructors, and other staff in the use of hardware/applications and in basic troubleshooting; perform administrator role for learning applications; and support the management of the school’s technology assets.
Manage and track the annual budget for the production facilities. Work with the Program Coordinator to manage program resources and reimbursements, purchase orders and invoices.
Leads and supervises staff directly, makes hiring decisions, provides coaching, training and mentoring, manages performance and determines future staffing needs.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Experience with distributed video storage management systems, including local and cloud-hosted SANs and services.
Experience with the System Development Lifecycle, Scrum, and/or other agile development or project management methodologies.
Experience in video production, digital media, and distribution.
Experience in demanding customer service environments providing technical services.
Strong communication and customer service skills, capable of working closely with
SMPA students, staff, and faculty members, in addition to industry champions and core vendors, such as Adobe. Ability to foster the relationships with these entities to bring in workshops, extracurricular activities, and other public events (such as hackathons).
Experience with multimedia hardware, software, network configuration, and internal applications.
Experience with incident management and project management tools following ITSM and PMBOK best practices.
Experience with non-linear digital video editing software packages in a post-production, broadcast and/or educational environment, specifically including Adobe CC.
Excellent organization, planning, interpersonal and communication skills, client services and ability to lead a team.